Tenant request log
Logs tenant requests and complaints with category, priority, actions taken, communication history and closure sign-off. A live form your crew fills on their phones, not a Word template you retype on every site.
- Logs tenant requests
- Complaints with category
- Priority
- Actions taken
- Communication history
- Closure sign-off
This form, the other 276 in the library and Eaco AI, live in your workspace the moment you subscribe. Branded to your business, ready on your phone in minutes. Cancel anytime.
Rendered from the live form itself. Your logo replaces the placeholder the day you subscribe.
When you need this form
Tenancy teams field requests all day: leaks, air conditioning, access cards, noise complaints, repairs the lease says the landlord owns. Logging each one with category, priority and the action taken keeps response times defensible and stops small items becoming lease disputes. It also builds the maintenance history a building carries into every renewal, sale or make-good negotiation.
Paper logs go stale the moment someone is on leave. A live log holds the whole communication history in one thread, timestamped, with photos of the reported fault and a closure sign-off. In a make-good argument, that record shows what was raised, when it was fixed and who accepted the outcome.
What good looks like
- Each request categorised and prioritised, with the date and time it landed.
- Tenant, suite and reported fault captured in the tenant's own words.
- Photos of the reported condition attached at first report.
- Every call, email and site visit logged against the one request.
- Closure sign-off recorded, with the tenant's acceptance of the outcome.
Tenant request log, answered
Is this a PDF or Word template?
Neither. It is a live form: your crew opens it on their phones, ticks it through, attaches photos and signs on the glass. Every submission is timestamped, GPS-pinned and stored as proof.
What should a tenant request log include?
Requester and tenancy, category, priority, the reported fault, actions taken with dates, all communication, and a closure sign-off. Photos at first report and at closure make the entry defensible later.
Why keep a tenant request log for make-good?
Make-good disputes turn on condition evidence. A dated log of what was reported, repaired or left outstanding shows which damage predates the tenancy and which the tenant owes at exit.
Can I buy just this one form?
It comes with the plan: this form, the other 276 in the library and Eaco AI for $29 a month, GST included. Cancel anytime.