Customer feedback & complaint register
Records customer feedback and complaints, responsible persons, due dates, verification, supporting evidence and sign-off. A live form your crew fills on their phones, not a Word template you retype on every site.
- Customer feedback
- Complaints
- Responsible persons
- Due dates
- Verification
- Supporting evidence
This form, the other 276 in the library and Eaco AI, live in your workspace the moment you subscribe. Branded to your business, ready on your phone in minutes. Cancel anytime.
Rendered from the live form itself. Your logo replaces the placeholder the day you subscribe.
When you need this form
Complaints arrive by phone, by email, through a help desk and in the corridor. Without one register they stay scattered and the same issue gets raised three times. Facility managers reporting monthly to a client need a single list showing what was raised, who owned it, how quickly it was answered and whether it was actually resolved. Certified management systems expect the same discipline.
Asserting a response time is not the same as showing one. A live register stamps the time a complaint was logged and the time it was closed, with the resolution evidence attached. At the monthly meeting you present a trend, not anecdotes, and at audit the sampled entries hold up because the dates were captured as they happened.
What good looks like
- Source and date of every complaint, including verbal ones taken on site.
- The building, area or service line the feedback relates to.
- Named owner and target response date at the point of logging.
- Action taken, with evidence attached before closure.
- Closure confirmed back to the person who raised it.
Customer feedback & complaint register, answered
Is this a PDF or Word template?
Neither. It is a live form: your crew opens it on their phones, ticks it through, attaches photos and signs on the glass. Every submission is timestamped, GPS-pinned and stored as proof.
What should a complaints register include?
Date received, who raised it, the site or service affected, a description, the responsible person, the action taken, closure date and confirmation that the customer was told the outcome.
How do I prove SLA response times to a client?
Log each complaint when it arrives rather than at reporting time. Timestamped entries and closure evidence let you report response and completion against target instead of estimating it at the end of the month.
Can I buy just this one form?
It comes with the plan: this form, the other 276 in the library and Eaco AI for $29 a month, GST included. Cancel anytime.
Forms that work alongside it
Browse all 277 formsAll included in the plan.